FAQs
Answers before you order
Clear information about delivery, returns, payments, and product support—so you can shop furniture, décor, outdoor products, and more with confidence.
Shipping & delivery
Where do you ship, and how much does it cost?
We ship to all 50 U.S. states, with fulfillment from our Miami Beach, Florida warehouse. Selected authentic European décor and furnishings may ship directly from Italy. Shipping is calculated at checkout based on item size and destination, so you see the exact cost before paying. Orders over $200 qualify for free shipping where eligible.
How long will my order take to arrive?
In-stock small parcels usually process in 1–3 business days and take 3–7 business days in transit. Furniture and freight deliveries commonly take 5–14 business days after shipment. Direct-from-Italy items may require additional time; the product page or your order update will note this.
When will I receive my tracking information?
We email tracking details as soon as the carrier accepts your shipment. Freight carriers may also call or text to arrange a delivery appointment.
Do I need to be present for delivery?
Small parcels may follow the carrier’s normal delivery rules. Furniture and freight shipments often require an adult signature or scheduled appointment, so please use a reachable phone number at checkout.
Returns & order issues
What is your return policy?
Most unused, eligible items can be returned within 30 days of delivery. Contact us before shipping anything back so we can issue instructions. Return freight, restocking fees, and exclusions are explained in our Shipping & Refund Policy.
How do I exchange an item?
Email support@shabbatventures.com with your order number and the item you want instead. We will confirm eligibility, availability, price differences, and return instructions before you send the original item.
What should I do if my item arrives damaged?
Contact us promptly with your order number and clear photos of the product, packaging, and shipping label. Keep all packaging while we review the claim and arrange the appropriate solution.
What if I received the wrong or a defective product?
Do not use or install the item. Send your order number and photos to support@shabbatventures.com. Our team will verify the issue and provide replacement, return, or refund instructions.
Shopping & payments
Why are your prices lower?
Shabbat Ventures sells directly rather than adding layers of reseller and dropshipper markups. We stock products in the United States and work directly with supply partners, helping us offer strong value without unnecessary middlemen.
What payment methods do you accept?
We accept major credit and debit cards and PayPal. The payment methods currently available for your order are displayed securely during checkout.
Can I change or cancel an order?
Contact us as quickly as possible. We can change or cancel an order only before warehouse processing or shipment begins. Custom, special-order, and already-shipped items may not be cancellable.
Do you offer wholesale pricing?
Yes, for qualified businesses. Review our Wholesale Policy and email your resale certificate and product requirements to our support team.
Products & support
Do you assemble furniture?
Standard freight delivery is curbside or first dry threshold. Assembly and room-of-choice service are not included unless confirmed in writing before shipment.
Can you help me choose a product?
Yes. Send our team the room dimensions, intended use, preferred style, and budget. We can help narrow the catalog before you order.
How can I contact support?
Email support@shabbatventures.com, call (+1) 251-205-9491 or (+1) 251-297-6707, or use our contact form. We usually respond within two business days.
Still need help?
Send your order number or product question and our team will take it from there.
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